Telephone Wiring Services & phonewiring.co.uk
TERMS OF BUSINESS
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We are Telephone Wiring Services. When you (the person named on the order) place
an order with us we do business together under the following terms:
Credit/Debit Card Information
We use industry leading secure server technology that implements Secure Socket
Layering (SSL) to protect your details and assist your shopping experience.
SSL is the industry standard for encryption and enables millions of secure online
transactions everyday. Your
card details are processed automatically and are not held by us in any form.
Any telephone orders are processed via our virtual terminal immediatley and
no card details are held by us.
Prices
We offer goods for sale through, our website www.phonewiring.co.uk and www.telephonewiringservices.co.uk.
Our prices vary from time to time and printed material such catalogues or advertisements
will always show the dates when the prices are valid. During the valid period
of a catalogue we may offer things at a lower price. This could be a special
offer or just an everyday price cut. Our website will always show one price,
the lowest price we have, and if you order from a catalogue which quotes a higher
price we undertake to process your order at the lower price. We will always
use the lowest price we are quoting at the time that your order is processed
and this will never exceed the valid prices published in our catalogue.
VAT
The prices we quote are plus VAT at the applicable rate.
Payment
All of our goods are offered to you on a payment with order basis. Your payment
is due to us when we dispatch your goods and is accepted by most credit cards,
debit cards or by cheque. We will only accept your order if it is accompanied
by payment in full.
Dispatch
We will normally dispatch your goods the next working day, provided that your
order is received by us before 12 noon. The goods become your property as soon
as they are dispatched to you.
Delivery
We will deliver your order to any UK address. Our standard delivery uses a national
carrier and in most cases you will receive your goods within 2 working days.
If you live off the beaten track or the carrier finds your address more difficult
to find your delivery may take a little longer. With some of the more remote
areas such as the highlands of Scotland delivery can take several days. If a
quicker delivery is important you may select one of our premium delivery options.
Availability of these depends on where you are and in some cases the time of
day. This will be confirmed with you at the time you place your order. If you
order by post and request a delivery option that is not available to your location
you will not be charged for it.
Receiving Orders
Unless we have your written authorisation, we will always require an authorised
signature when delivering goods to you.
Availability
We aim to keep sufficient stock so that we never run out. However on occasions
of unexpectedly high demand we may unfortunately run out. If this happens we
may delay dispatch of your order for a couple of days while new stock is obtained.
If you have opted for a premium delivery option, or we are expecting a longer
delay we will use the information you have provided with your order to keep
you informed of progress. You may contact us at any time to check on the progress
of your order.
Cancellation
If you wish to cancel your order you may do so at any time until we dispatch
it. Your order will be packed and dispatched in a very short period. If you
wish to cancel the order you should do so by telephone and we will confirm that
it has been possible.
30 Day Refund
Once your order has been dispatched or collected you may return the goods for
a full refund, without giving a reason, provided the goods are in the original
packaging and condition and you do so within 30 days of the purchase. In this
situation it is your responsibility to return the goods to us. We can assist
you in arranging the return of goods if you wish.
12 Month Guarantee
If any of the goods we supply fails to perform satisfactorily due to faulty
materials or workmanship you may return them to us for a refund at any time
in the first 12 months. All we ask is that you provide an explanation of the
problem and details of the purchase. Some of the goods we sell carry longer
manufacturers warranties, our guarantee is intended to give you additional piece
of mind and not as a substitute for the manufacturers warranty.
Our Mistakes
We are constantly updating our products prices and offers. We are confident
of our technology and staff but acknowledge that human error is always possible.
If goods are offered for sale incorrectly we will always try to honour our offer.
There may be rare circumstances where it is not possible for us to do so. In
such cases we will contact you and explain the situation, if we are unable to
resolve the matter fairly with you we reserve the right to refuse your order
and refund any payment you may have made.
Unforeseen Circumstances
Where things like strikes, wars, acts of terrorism or even small things like
power cuts interfere in our business with you, we will do our best to keep things
going. We shall have no liability to you for any failure which is due to such
unforeseen circumstances or any other situation outside our control.
Age Restrictions
Age restrictions apply to the supply of some goods. By ordering these goods
you confirm that you are over 18 and that the person receiving the delivery
is also over 18.
Liability
Nothing in these Terms of Business is intended to affect your statutory rights
or to limit our liability for death, personal injury or fraudulent misrepresentation
resulting from our negligence. If there is a problem you may receive a refund
or replacement under the terms of our Guarantee. Our liability to you will always
be limited to a full refund of the goods purchased. We will not compensate for
delivery delays or failures unless you have requested a premium delivery option.
In these circumstances our liability to you will be limited to a refund of the
delivery charges you have paid. Our liability to you specifically excludes compensation
for indirect or consequential loss or damage however it arises and except as
described above will always be limited to a refund of your payment.
Law
These terms of business will be interpreted and adjudicated under English law.