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FAQs
Q - Isn't it BT's job to
fix my phone line?
A - Your service
provider e.g BT, Talk Talk etc, will only maintain your phone
line up to the master socket in your property. All the wiring,
sockets and equipment after this, are your responsibility
to maintain and repair. This is where we can help.
Q - Will
BT charge me for repairing my fault?
A - If a fault
is found to be on your wiring or equipment then BT will charge
you for an engineer to attend and fix the problem. If you
are unsure of where the fault lies or how to check this it
may be cheaper for one of our engineers to attend to diagnose
the problem. If the fault is on your wiring we can fix it
there and then, if the fault is on the BT network, BT will
not charge you for fixing the fault.
Q - Are your
engineers allowed to work on my phone line?
A - Beacuse the
wiring and equipment after the master socket is owned by you,
we are allowed to maintain it for you. All our engineers are
fully qualified and BT accredited.
Q - How much
do you charge?
A - We charge
much less than major telecoms companies, see our price guide
for details
Q - How quickly
can you attend?
A - Our normal
call out times are within 3 working days. Emergency call outs
within 24 hours. We work evenings and weekends and will arrange
a time to suit you.
Q - How do
I pay?
A - Payment is
made directly to the engineer on completion of the work. You
will receive a receipt which also acts as your 12 month guarantee.
Payment can be made online via our secure server, over the
phone or by cheque.
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